How do I add to the shopping cart?

You can add to the shopping basket directly from the products detail page. Next to the main image of every product there is an "Add to Cart" button, which you can click on to add this item to your basket.
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How do I know my item has been added to the shopping cart?

Once you have clicked on the "Add to Cart" button to place the item in your shopping basket, your item will appear on the top left of the page, under the basket icon.-Top-

How do I get to the checkout?

First go to the shopping basket icon at the top left of the page. Below the basket icon is a 'Checkout' button that leads you directly to the checkout.-Top-

How do I edit my items?

First locate the shopping basket icon on the top left of your screen then click on 'Edit Basket'.
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How do I check the shipping cost on my items?

First add the items to your basket you wish to find shipping costs for, then locate the shopping basket in the side column of the online store. Then click on 'Calculate Shipping'. Your order may qulaify for FREE SHIPPING.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?

You can check the status of your order by clicking into the "View Orders" section in your account. Just log in and view any order. -Top-

My order never arrived

Please contact Customer Services via the contact us page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.

Please contact Customer Services via the contact us page if your order is incomplete or incorrect.-Top-

When will my backorder arrive?

Your item will be dispatched as soon as we receive the product from one of our manufacturers. If the item is later than expected, please contact Customer Services via the contact us page.
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How do I create an account?

Click on 'Log In' link on the top Left of the page to register.  You will be asked to either register or log in (if already a member) when you go to the checkout. 
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I forgot my password.

Click on 'Log In' link on the top left of the page and then click on the Forgotten Your Password? link. Put in your email address that the account was created with and an e-mail will be sent to that e-mail address with the current password.
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Do you ship to my country?

We currently only ship to the United Kingdom. Please call us if you require a quote for other shipping options.
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What are my payment choices?

We currently only accept Credit and Debit card payments either online or over the telephone. You can pay by cheque but the goods will not be released until the cheque is cleared. Local Authority Customers should call for special arrangements.
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When will my order ship and what are my shipping charges?

Delivery charges can be found here.
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Price

All prices on our website are guaranteed to be fair and accurate in our industry market sector, they will not alter from the time of your purchase to the time you are charged. We offer a Price Match Guarantee if you find the product you are looking for cheaper somewhere else.
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Privacy Policy

We will not sell, share, or rent ANY OF YOUR INFORMATION at anytime.  This site may collect information from our users at several different points for analysis to help us improve our service.-Top-

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact the site owner via the "contact us" page if you have any questions regarding your order. Your credit card details are never retained for security purposes.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the categories in the TOP BAR or Left Column. 2) Use the search tool to find the item through keywords or Product Number. 3) Browse the Baby Monitor Selector or by brand.
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How do I contact you?

The best way to contact us is by e-mail info@babymonitorshop.co.uk  
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